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Client Retention Executive

Client Retention Executive
Job Roles Assistant Accountant, Audit External, Audit Internal, Bookkeeping, Business Advisory, Cashier, Consultant, Corporate Finance, Cost Accountant, Credit Control, Finance Manager, Financial Accountant, Financial Controller, Financial Director, Fixed Asset Accountant, Forensic Accountant, Fund Accountant, Group Accountant, Insolvency, Ledger Clerk, Management Accountant, Newly Qualified, Payroll, Practice Accountant, Project Accountant, Risk, Sarbanes Oxley, Taxation, Treasury, VAT Accountant, Other Accountancy
SectorIndustry & Commerce - Business Services
Salary25,000 to 27,000 per annum - bonus, pension, healthcare, etc
LocationsSlough - Berkshire
Job TypePermanent
 
Job Description
Client Retention Executive
Slough / Windsor area
C. £25,000 + excellent benefits package, good annual holiday and parking

An additional role for a Client Retention Executive is required for the customer care team, reporting to the Customer Care Manager, to retain and maintain clients and forge strong client relationships.

Answering calls from corporate clients the Client Retention Executive will be expected to build strong relationships, deal with escalated complaints and issues, and provide excellent customer service in order to ensure that the client is retained and deliver customer expectations. The Client Retention Executive will be managing calls for clients who have a strong emphasis of obtaining value for money and will try to cut costs, the Client Retention Executive will be expected to negotiate cost of renewals, provide analysis, diagnose and troubleshoot problems, as well as retain customer and track customer activities.

Ideally the Client Retention Executive will have previous customer service experience perhaps having worked in IT licensing renewals or a Client Retention department, having worked to strict KPI's, have strong professional communication skills and be able to negotiate but empathise with clients.

Car drivers or local candidates only.

Successful CVs will receive a response within 48 hours.When applying; please make sure you include a contact email and telephone number, as well as your required salary, notice period and whether or not you have transport. First 4 Personnel (& Temps) Ltd is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions:
Accountancy & Finance; Sales & Marketing; Commercial & Office; IT & Executive. For more permanent, contract or temporary job opportunities in the Guildford, Farnham, Farnborough, Camberley, Weybridge, Woking, Staines and West Byfleet areas please check our website. You must reside in UK and be able to produce evidence of eligibility to work in UK. First 4 Personnel (& Temps) Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency in relation to permanent roles.
Date Posted06/05/11 18:23
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Contact Details
First 4 Personnel
Agency First 4 Personnel
Tel 01483 688 130
Email Click Here to Email Agency Directly
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