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Field Enquiry Representative- Reading

Field Enquiry Representative- Reading
Job Roles Insolvency
SectorFinancial Services - Other (FS)
Salary22,000 to 25,000 per annum - car, bonusses
LocationsReading - Berkshire
Job TypePermanent
 
Job Description
* To process all visits, contacting customers, subjects of claims and relevant third parties in order to obtain information in accordance with client instructions.

* Manage workload in an efficient and effective manner to ensure service levels, particularly turnaround times are achieved whilst being conscious of work allocation, route planning and customer availability.

* To record all customer contact accurately.

* Treat all customers fairly, professionally and at within legislation and codes of practice.

* Update account information (address / contact details).

* Liaise with other departments on behalf of clients to resolve problems.

* Record customer complaints and relevant information accurately in accordance with complaints procedure.

* Follow established processes and procedures.

* Work effectively as part of a team.

* Maintain department standards at all times.
Date Posted04/08/11 12:41
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Contact Details
Agency CRA Consulting
Tel 0114 2792810
Email Click Here to Email Agency Directly
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